FAQ & Site Info
Terms of ServiceHi again. Now it's time for the "fine print". If you have any questions about the policies outlined here, please convo me here or email beadsandbraidsbymike (at) gmail.com.
Payment is due at the time of order and we reserve the right to cancel a transaction if payment does not clear within three (3) days of order placement. It is the responsibility of the customer to contact our shop should they wish to reattempt purchase.
Beads and Braids by Mike ships all orders with USPS. It is the responsibility of the customer to ensure a correct shipping address is provided at the time of order placement. We will ship only to the address listed on your order. All domestic orders include tracking, and insurance upgrades and express delivery are available for an additional fee. Please contact me if you have any questions regarding shipping. Items will be shipped within three (3) business days, excluding weekend and holidays. Obviously, custom items will take time to produce and will be shipped upon completion. You will receive a confirmation email once your order has shipped.
REFUNDS AND EXCHANGES
It is the responsibility of the customer to ensure their order is correct at the time of placement. If for some reason you are not happy with your purchase, please ship it back in its original condition with the original packaging within ten (10) days of the delivery confirmation date (at the buyers expense). Although not required, a brief comment on why you are returning the item would be appreciated in case there is a material issue that needs to be corrected. After receiving the item in its original condition, I will issue a full refund (minus any additional shipping costs) of the purchase price.
There are times when refund requests will not be granted; and circumstances include the following examples:
Incorrect shipping address (placed by the customer)
Wrong product ordered by customer
Refund requests made after the ten (10) day window
Every effort will be made to photograph and describe my pieces in an accurate manner. Please be advised there may be slight color variations due to the difference in computer monitors. All items are handmade, one at a time. I can make multiples of most pieces, but each item may be slightly different based on the availability of beads, gems, cording, clasps, and other findings. Every effort will be made to keep multiple piece orders uniform. Many items can be custom made; please convo me with requests or suggestions.